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Service Cluster Denmark

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General Information
The date when the cluster organisation was established: 
Tuesday, 30 November, 2010
Number of staff in the management team of the cluster organisation : 
1-5
Regions: 
Hovedstaden
Cluster Excellence Label: 
Bronze Label
Membership to other networks/partnerships: 
Cluster Management Team: 
NameSurnamePositionTelephoneEmail
Tine
Aage
Cluster Manager
+4530566807
taa@dea.nu
Rikke
Lillelund Wetterstrøm
Internationalisation Responsible
+4551181182
rikke.wetterstroem@alexandra.dk
Languages spoken: 
Danish
English
German
Norwegian
Sectoral and Industrial Focus
Sectoral Industries: 
Distribution and Electronic Commerce
Downstream Metal Products
Technology fields: 
Internet of Things
Information processing & Systems, Workflow
S3 EU priority areas: 
E-Commerce & SMEs online
Information service activities
Emerging industries: 
Digital Industries
Logistical Services
Composition of the cluster
Total number of members: 
1427
Number of SME members: 
740
Number of larger company members: 
296
Number of research organisations/universities/technology centres: 
157
Number of other ecosystem actors : 
118
Entrepreneurship and scale-up support facilities in the cluster's ecosystem (see "Organisation type"): 
Name and link of major players: 
NameWebsiteType
Think Thank DEA
Alexandra Institute
Technology Center
Force Technology
Technology Center
Danish Technological Institute
Technology Center
University of Southen Denmark
University
Copenhagen Business School
University
Copenhagen Scholl of Design & Technology
University
Aarhus School of Architecture
University
Cluster Strategy
Mission/Objectives: 

Service Cluster Denmark is a national innovation network that creates strong and long-lasting relations between enterprises, research and knowledge institutions in order to help enterprises to develop new, intelligent, and competitive services.

Service Cluster Denmark strives at releasing the untapped potential of service innovation in Denmark by addressing its main challenges - productivity and value creation. All Service Cluster Denmark initiatives serve attention to the potentials of service innovation in SMEs. The services of Service Cluster Denmark includes matchmaking, co-creation, evaluation and monitoring, projects and training. Service Cluster Denmark has 1400 members and serves businesses with a strong interest in: Digital Retail, B2B manual service, Servitization and Knowledge intensive services.

The vision for Service Cluster Denmark is to contribute to growth, innovation and competitiveness among service intensive businesses in Denmark. Service Cluster Denmark strengthens research based service innovation by creating new possibilities for cooperation and co-creation between businesses, researchers and knowledge transfer institutions. Besides from stimulating service innovation in businesses, Service Cluster Denmark strives to be a trustworthy partner, facilitator and knowledge broker in the area of service innovation in Denmark and throughout Europe.

Do you have a formalised strategy?: 
Yes
Do you have a specific strategy focus that addresses internationalisation ?: 
Yes
Services
Support services provided: 
Access to public support (regional/national programmes, innovation vouchers, etc.)
Facilitation of collaboration between members
Facilitation of cross-sectorial cooperation
Trend-scouting (Ideas for innovative projects)
Innovation Management / Support of innovation processes (internal, external)
Cooperation Activities
International Cooperation
The main countries targeted by the cluster organisation: 
United States
Our cluster organisation undertook the following international activities to support our members: 
Participation at missions/events/study visits/fairs
Trans-national Cooperation
The main countries targeted by the cluster organisation: 
Austria
Germany
Norway
Sweden
United Kingdom
Our cluster organisation undertook the following trans-national activities to support our members: 
Support to collaborative activities/etc.
Which clusters do you collaborate with?: 
Clusterland, Austria
IDEON Agro Business, Sweden
Cluster Automotive, Germany
DIGIN, Norway
Support Programmes
Participation in Funded Support Programmes: 
European ProgrammesProject NameLinkName & Description (Regional/National)Link (Regional/National)
H2020

INNOSMART (stage 2. application)

Organicity

Apart from funding the national cluster support programme Service Cluster Denmark participate in regional support programmes funded by Region Zealand, Central Region Denmark, the Capital Region.

Promotion
Success Story / Achievements: 

In February 2014 Service Cluster Denmark was the first european cluster to archive the ESCA Cluster Management Excellence Silver Label. Service Cluster Denmark are in the process of renewing the Silver Label.

We developed a varity of cross sectoral cluster acitivities with a strong focus on value creating services e.g. services in trade and industry, digital retailing & e-commerce and knowledge intensive services and consultancy in the growing market for green and sustainable solutions.

Why should partners choose you for cooperation?: 

Service Cluster Denmark has a strong knowledge base on servitization, service, data  and customer driven business model development,  strategy and value chain transformation in emerging industries.