Home > Cluster Organisations > Turisticno gostinska zbornica Slovenije/Tourism and Hospitality Chamber of Slovenia

Turisticno gostinska zbornica Slovenije/Tourism and Hospitality Chamber of Slovenia

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General Information
The date when the cluster organisation was established: 
Monday, 13 June, 2011
Number of staff in the management team of the cluster organisation : 
6-10
Membership to other networks/partnerships: 
NameWebsite
Digitalization and Safety in Tourism
Cluster Management Team: 
NameSurnamePositionTelephoneEmailGender
Katarina
Ceglar
Project Manager
+38631305557
katarina.ceglar@tgzs.si
Female
Staš
Zorzo
Other
+38615898230
stas.zorzo@tgzs.si
Male
Ajda
Miklavčič
Other
+38615898281
ajda.miklavcic@tgzs.si
Female
Maja
Uran Maravić
Internationalisation Responsible
maja.uran@fts.upr.si
Female
Emil
Juvan
Internationalisation Responsible
Emil.Juvan@fts.upr.si
Male
Boštjan
Brumen
Internationalisation Responsible
bostjan.brumen@um.si
Male
Ljubica
Knežević
Internationalisation Responsible
ljubica.knezevic@ef.uni-lj.si
Female
Languages spoken: 
Croatian
English
Serbian
Slovene
Sectoral and Industrial Focus
Sectoral Industries: 
Education and Knowledge Creation
Hospitality and Tourism
Technology fields: 
Creative products
Sports and Leisure
S3 EU priority areas: 
Accomodation (hotels, camping)
Restaurants & catering industry
Emerging industries: 
Digital Industries
Environmental Industries
Composition of the cluster
Total number of members: 
260
Number of SME members: 
120
Number of start-ups among SME members: 
15
Number of larger company members: 
11
Number of research organisations/universities/technology centres: 
20
Number of other ecosystem actors : 
6
Entrepreneurship and scale-up support facilities in the cluster's ecosystem (see "Organisation type"): 
Name and link of major players: 
NameWebsiteType
Hit d.d.
Larger Company
Sava Hotels&Resorts
Larger Company
Hoteli Bernardin
Larger Company
Thermanna
SME
Gorenje Gostinstvo
Larger Company
Kompas
SME
Sonček
SME
Faculty for tourism studies
University
Arctur
Research Organisation
Cluster Strategy
Mission/Objectives: 

Mission/Objectives: 

  • Contribute to the sustainable development of Slovenia, including health and the social well-being
  • Interconnect tourist providers with the intent of creation of common innovative and globally competitive products in tourism
  • Improve the know-how and competences of employees in the field of tourism
  • Improve the valuation of the primary tourist offer
  • Take into consideration the expectations of every interest group and their participants
  • Act in accordance with the valid legislation and international operation norms
  • Integrate into new SRIP partnerships (e.g. SRIP food, SRIP medicine, SRIP circular economy, SRIP smart cities etc.)

Ceaselessly, we intend to cooperate and prepare professional development foundations aimed at creating a development policy in accordance with national and international development guidelines and the requirements of the tourist economy, including all partnered economic entities, representatives of non-economic companies, educational and research organizations and non-governmental and other professional organizations. Quality, transparency and efficiency of participant governance will ensure the acquisition of new service users, improve the reputation of partnered organizations and competitive advantages, while the strategy will be based on socially- and environmentally-friendly operations.

Our mission, strategy is to be a leading organization on national level that supports the tourism, hospitality, hotel sector. We are the spokesperson for our members. Our aim is to:

Contribute to the sustainable development of Slovenia, including health and the social well-being  

Interconnect tourist providers with the intent of creation of common innovative and globally competitive products in tourism

Improve the know-how and competences of employees in the field of tourism

Improve the valuation of the primary tourist offer

Take into consideration the expectations of every interest group and their participants

Act in accordance with the valid legislation and international operation norms

Integrate into new  partnerships (e.g.  food,  medicine,  circular economy,  smart cities etc.)

Do you have a formalised strategy?: 
Yes
Do you have a specific strategy focus that addresses internationalisation ?: 
Yes
Services
Support services provided: 
Direct advisory services
Facilitation of collaboration between members
Facilitation of cross-sectorial cooperation
Support of knowledge transfer
Details of support services: 

We support our members in 5 basic pillers:

1st field of focus: Information-based marketing and networking through the creation of innovative, comprehensive and sustainable tourist products and services in accordance with future needs. Tourist and hospitality companies in this value chain will interconnect with ICT service providers as well as education and research institutions and non-governmental and other professional organizations.

2nd field of focus: Know-how necessary to improve the quality of services – constitutes activities in the following fields: service design, innovative governance, process innovations, branding of basic (hospitality) and thematic products while taking into account international well-established brands and training. Here, companies in the field of tourism and hospitality will interconnect with education and research institutions and non-governmental and other professional organizations, marketing research providers, architects, spatial designers, service Page 4 of 6 designers, ICT solution providers, marketing agencies and similar.

3rd field of focus: Technological solutions for the sustainable use of resources associated with accommodation facilities – in connection with activities in the field of smart buildings. In the sense of this field, tourist companies will interconnect with providers of products and services which enable the sustainable use of resources in the broadest sense by research institutions. Also included will be architects and designers of smart and sustainable buildings, mobility solution designers, participants in the field of safety as well as other providers of products and services which enable the sustainable and socially responsible development of tourism.

4th field of focus: Green Scheme of Slovenian Tourism – systematic approach to the integration, guidance and development of sustainable tourism. In this field, tourist and hospitality services will interconnect with consultants, promoters of certification programmes, research and education organizations, non-governmental and other professional organizations, providers or marketing research, marketing agencies, local and organic foods suppliers, developers and promoters of authentic green tourist experiences with the objective of introducing in tourist and hospitality facilities sustainable operations and integration processes that would improve sustainability and increase demand, consequently the offer and selfsufficiency.

5th field: Research and development

Cooperation Activities
International Cooperation
The main countries targeted by the cluster organisation: 
Cyprus
India
Trans-national Cooperation
The main countries targeted by the cluster organisation: 
Croatia
Finland
Italy
Russian Federation
Spain
Our cluster organisation undertook the following trans-national activities to support our members: 
Support to collaborative activities/etc.
Which clusters do you collaborate with?: 
Safety and digitalization in Tourism
Support Programmes
Participation in Funded Support Programmes: 
European ProgrammesProject NameName & Description (Regional/National)Link (Regional/National)
H2020
CIP/COSME
INTERREG
Other

International: Interreg crossborder collaboration: Slovenia-Italy, Slovenia-Croatia

National: Strategic Development and Innovative Partnership in Tourism (SRIPT) 2017–2022, national coordinator

Promotion
Success Story / Achievements: 

Tourism and hospitality Chamber of Slovenia connects over 260 members  in the tourism area in Slovenia. We are the biggest representative of tourist economy in Slovenia. Our members are tourist companies as well as other organizations (universities, chambers, faculties and institutions - all vital providers of know-how in the field of tourist and activities associated with tourism), which constitute the main drivers of the tourist offer in Slovenia. These companies and organizations are home to the critical mass of available competences in tourism and activities associated with tourism. 

We achieved that the proffessions like waiter, cook, room maid, etc were recognized as deficit on national level. We succeeded that tourism became part of S4- Smart Specialization Strategy and is included into the research and development with the additional financial support and withouth tax obligations.

Why should partners choose you for cooperation?: 

Rich experience in implementing national and European funding programs, participating in events and economic missions, promoting projects of national, regional and local interest, as well as interregional and international cooperation, partnership-based projects, identifying and analising opportunities to achieve partnerships between different institutions, public and private entities to promote the members interests.

We are extremely strong team with years of experience working in the tourism sector. Our external associates are university representatives, ministers, hotel managers, etc. We are reliable and deliver our taks on time and with quality. Our network is diverse and numerous.