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Frequently Asked Questions

Platform Questions (18)

Our cluster profile is published already. I would like to know how can I update information contained?

Please note you may edit the content of your profile anytime after validation, just follow the steps mentioned in the registration guidelines https://www.clustercollaboration.eu/user-guidelines:
Once your profile has been validated/published and you want to update an information, you can click on  "Edit of the profile" to make your updates and click "Publish" once you finished. Please note that there is no further validation from ECCP side after the profile was published.

I would like to stop receiving newsletter and follow ups. Thanks.

In order to un/subscribe from ECCP's newsletter & weekly digest please login with your user details, go to Newsletters down on the page,  Manage subscriptions, un/click the options you made and save your changes. 

I forgot the password! What shall I do to access my data?

To set a new password for your account, please use the password recovery tool at this page: http://www.clustercollaboration.eu/user/password
 You have to enter your email in the form of this page and an email will arrive in you inbox with further instructions.

I would like to add all consortium members to our ESCP-4i profile. Can you please indicate how I can do this ?

Each member of your ESCP-4i must have first its individual cluster organisation profile published on the ECCP. You can inform those who don’t have one yet to create one. Each partner must then go to its own profile, click on „Edit Profile“, go to the field „Membership to European Strategic Cluster Partnerships (ESCP-4i)“ and select the respective ESCP-4i. Please don’t forget to save.
 

My cluster profile was just published but it does not appear on the map. Or: How to place our cluster profile on the map, after publication?

It may take up to 24 hrs for the mapping data to be processed and incorporated accordingly. If your cluster profile does not appear on the map after 24 hrs, please inform us at
Also please make sure that data referring to address, postal code, etc is correct. Please write the address in your country language and provide only the information asked by the fields. If the address is incorrect we cannot guarantee the visibility on the mapping tool. 

How can I upload pictures when editing news/events on my cluster profile ?

Please use the WYSIWYG editor when editing the news/event and the Media button in the menu to insert images in your text. Support information is also provided in the WYSIWYG guide mentioned in the Registration guide, here: https://www.clustercollaboration.eu/sites/default/files/wysiwyg_guide.pdf

My colleague who was administrator left the organisation and the login data to enter the profile was lost. How to change the administrator of my cluster profile? Some details concerning our cluster profile need to be updated. Unfortunately we have lost our login and password when the person in charge left the organisation, would it be possible to create a new account or have access to this description ? I need to update the profile and can't find how - both my colleagues are not part of the organization anymore. Can you help me?

The new person should create a personal account (register) on the ECCP and then we will add the respective e-mail address as administrator of the profile so that he/she can make any needed changes in the profile. 

How to add other users/administrators to my profile?

The current administrator may add other registered users in the administrators' team for the profile. Kindly refer to the registration guidelines https://www.clustercollaboration.eu/user-guidelines. The procedure is valid for cluster organisation profiles, for ESCP-4i profiles and for the cluster projects profiles.

I wanted to modify the cluster profile (Vehicule du Futur). Now, the question "International Cooperation - The main countries addressed by the cluster organisation through international activities" is a required field, but we don't have any activities outside Europe/CROME. And "- none -" is not provided as answer. I don't want to put a country where we don't have any activities! What can I do? Thanks for your help. Thomas RÖHR EPM - PVF

Dear Mr. Röhr,
Thank you for your message. We will insert the option "none" in the profile and will let you know as soon as this is done, so that you can complete and publish your profile on the ECCP
Kind regards
Your ECCP team

Hello, I just realized that our cluster Images et Reseaux was created twice, you can remove the more recent creation in August 2016 by me. Thanks, Darin Beach

Thank you for informing us, we will proceed accordingly
Kind regards,
Your ECCP team

Dear, I would like to update some section of our cluster (IAR - The French Bioeconomy Cluster). However, I cannot find any "edit button" on the cluster page as mentionned here (http://www.clustercollaboration.eu/faq-page/how-can-we-update-our-cluster-data). Thank you for your help. Best regards, Antoine

Dear Sir/Madam,

as your profile is already published please click on 'New draft' button (same, light blue color) to create and edit a new draft of your profile.

Best regards,

Alina Danielescu
ECCP Team

Information about contact person are related to one person (female), but the photo is of another person (male). How can I upload the other photo?

Dear Milica, you can edit your profile (remove the photo and replace it with another one) and re-submit for validation.

Kindly consider that the details for the photo referred to the cluster's manager photo while the contact person could be a different one.

Best regards,

 

Alina Danielescu 

ECCP Team

Hello, Please clarify where I can find information on the 13 old European Strategic Cluster Partnerships. Why these ESCP are not available on your website? Does that mean these ESCPs are considered by EC as non-existent or not active any more? Kind regards Dorota Fraczek

Dear Dorota,

Thank you for your message! The information on ESCPs is not lost, it will soon be accessible directly on the new platform, in a higher visibility.

Best regards,

Alina Danielescu
ECCP Team

1. Cluster Excellence Label: Bronze 2. Composition of the cluster: all the data 3. Name and link of major players: add: Rzeszow University of Technology

Please log in with your password, then you will see on the right hand top side of the page the name of your cluster. Please click on it and you will enter your profile. Please click then on the Edit or New draft button (light blue) and start editing your profile. When you finish, do not forget to save!

Please explain how to insert an invitation for an open event on the cluster profile. Thank you Morten

Dear Morten,
Please enter your profile by clicking on its name on the top right-hand side of the main page, then click on the blue button "Events" and the yellow button for "News & documents" and upload. And save.
Kind regards,
Your ECCP team

If you have troubles to login or register, please refer to the our user and registration guidelines here https://www.clustercollaboration.eu/user-guidelines

First log in => click on "My Cluster Profiles" => click on your profile => click on "Edit draft or New Draft" . When you finished editing, please set again the moderation state on "Needs review" and click the "Save" button.

Log in to your account or register on the platform by clicking on the button "Join the Community". On the top of the right side of the page, you have "My Cluster Profiles" by clicking the link you will be lead to create your Cluster Profile. Please make sure that at the end of the draft you set the moderation state on "Need review" in order to have your profile validated. Then "Save"!
Without the click on "needs review" your cluster profile will not be visible on the platform!

FAQs related to the Call for Expression of Interest ESCP-S3 (9)

I am not interested in expressing my own interest in an ESCP-S3 initiative, but only interested to find out what the others are doing. How can I follow what is happening?

If you do not wish to reply/comment to a partner search posting but still would like to be notified of replies or updates to it, you can follow the respective partner search by clicking on the green button „Follow“.

My cluster organisation has a published profile, but I cannot create a Partner Search request to upload my expression of interest. What to do?

This is probably the case when someone else from your organisation has the administrator rights of your cluster organisation profile. Please ask your colleague who is in charge of your ECCP profile to add you as a cluster profile member (it takes less than 30 seconds!) – but first make sure that you yourself have a registered user account on the ECCP, so your email address is already in the system:

  • He/she should go to the cluster profile page
  • He/she should click on „Add your colleague“
  • He/she should enter your email address in the field „Registered email address“ 
  • He/she should click on „Add“ and the system will confirm the success of the procedure.
  • Now you can upload any time of content you want on the Partner Search as well as on your cluster organisation profile.
How do we know if others are interested in the initiative we have also chosen?

Click on the button „Follow“ and you will receive an email notification about all the comments/postings related to this initiative.

How do we know when other organisations are interested in joining our initiative?

Once the expression of interest is published by you in this section, the interested organisations/users logged in can express their own interest in joining your initiative by clicking „Express interest“ and you will receive an email notification.

We are not a cluster organisation (but a science park/other business network organisation/technology centre) and would like to initiate cooperation for the ESCP-S3 Call for Expression of Interest. How can we do that?

Either you have already identified one/more cluster organisation(s) you would like to work with in this context or you can identify it/them from the list of profiled cluster organisations (http://www.clustercollaboration.eu/cluster-list). This organisation can then post the expression of interest on your behalf.
 

We do not have a cluster profile published on ECCP. Can we express our interest?

Without a published cluster profile, you cannot INITIATE a partner search (post your initiative), but if you have a user account, you can express your interest in participating in other initiatives already published in this section. Just click on “Express interest” on the respective posting. Alternatively, you can ask a cluster organization with a published profile and with whom you already cooperate for this action to post the message.

We want to upload our concept note: how we can do that?

After clicking the button “Create Partner Search Request” (see below answer) you can copy & paste the text in the description field. You also have the possibility to upload (attach) an external document.
 

What do cluster organisations need to do to express their interest and which steps to follow:

If a cluster organisation wants to set up a consortium addressing a certain topic, the steps are:

  • The cluster organisation must have a published profile on ECCP. If this is not yet available, either create a profile http://www.clustercollaboration.eu/node/add/cluster-profile or if the process was initiated, check if the profile was submitted for validation.
  • Click on the blue big button „Create Partner Search Request“. We also invite users to pre-view the process by clicking on the black button „? Tour“.
  • For further assistance, please also check the Partner Search guidelines

If a user (belonging to a cluster organisation or a different type of organisation) wants to express interest for an already published ESCP-S3 initiative, the steps are:

  • The user must have a filled user account (be registered and logged in) and must click on the blue line „Express interest“. 
  • Fill in the 2 fields requested.
  • Save the content.
     
Is it possible to answer to Call for Expression of Interest without posting a “partner search”? If yes, how?

The only way to answer the Call for Expression of Interest is by posting your intention (concept note) in the partner search section of the ECCP.